Refund Policy
Refund timing and handling
Refund status depends on payment settlement, cancellation eligibility, and supplier-side response times.
/ When refunds can apply
Refunds may apply for eligible cancellations, duplicate payments, or failed fulfillment cases where the booking cannot be honored.
Non-refundable components from suppliers or transport operators may still reduce or eliminate the refundable amount.
/ Typical timing
Once approved, refunds generally move through the original payment instrument or a designated payout path based on the payment method used.
Banking and gateway settlement times can add extra delay after the refund is initiated.
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